Personal data
How we collect, use, and store your personal data, along with your choices and rights over it.
Last updated: August 12, 2026
Your privacy matters to us. This policy explains what information Visiona collects, how we use it, and the choices available to you when you use our website, accounts, forms, store, and services.
By using the Services, you acknowledge the practices described in this Privacy Policy. We may update it from time to time and will show the date of the latest update on this page.
Visiona is a digital agency providing strategy, design, development, and digital products through visiona.id. In this policy, Visiona, we, us, and our refer to Visiona.
This policy covers information collected through our website, customer accounts, contact forms, ordering process, and communications. Third-party services have their own privacy policies.
We may collect your name, email address, phone number, company name, project requirements, and any other information you share through our forms or communications with us.
When you create an account or place an order, we may process billing or shipping addresses, product details, transaction status, and other information needed to provide the Services. Payments are processed by the relevant payment provider; we do not need your full card number to operate this website.
We also receive technical information such as your IP address, device type, browser, language, pages visited, and access times to keep the Services secure, operate them, and understand how they are used.
We use information to provide, maintain, and improve the Services; create and secure accounts; process orders and payments; respond to inquiries; and send communications about your services or transactions.
We may also use information to prevent fraud and abuse, resolve technical issues, meet legal obligations, protect the rights and safety of Visiona and others, and understand how the Services are used.
We use essential cookies to keep the website functioning, including remembering your cookie preferences. Optional analytics cookies are enabled only after you give consent through our cookie banner.
You can delete or block cookies in your browser settings. Blocking essential cookies may prevent some website features from working properly.
We may share information with providers that help us operate the Services, such as hosting, storage, email, technical support, payment processing, and analytics providers you have consented to. These providers may use the information only to deliver services to us or in accordance with our instructions.
We may disclose information where required by law, to respond to legal proceedings, or to protect our users, the public, and our rights and safety. We do not sell your personal information.
Payments may be processed by Midtrans or other payment providers available through the Services. Their processing is subject to the relevant provider’s terms and privacy policy.
The Services may include third-party links or integrations. We do not control their privacy practices, so please read their policies before sharing information or using an integration.
We keep information for as long as needed for the purposes for which it was collected, to provide the Services, complete transactions, resolve disputes, maintain security, and meet legal or accounting obligations.
When information is no longer needed, we will delete or anonymize it, or retain it only where required or permitted by law.
We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or deletion. However, no method of online transmission or storage can be guaranteed to be completely secure.
You are responsible for keeping your account credentials secure and promptly notifying us if you become aware of unauthorized account use or a security incident.
Depending on applicable law, you may request access to, correction of, updates to, or deletion of your personal information, as well as restrictions on certain processing. You can also withdraw consent to analytics by changing your cookie preferences or deleting the relevant cookies.
To protect your information, we may need to verify your identity before fulfilling a request. We may retain certain information where needed to meet legal obligations, resolve disputes, or protect our security.
The Services are not intended for children under 13. If you become aware that a child has shared personal information with us, please contact us so we can review and delete it where appropriate.
We may update this Privacy Policy to reflect changes to the Services, our practices, or legal requirements. The latest version will be published on this page with its update date.
For significant changes, we may provide additional notice through the Services or using the contact details available to us. Continuing to use the Services after changes take effect indicates that you have read the updated policy.
If you have questions about this policy or would like to exercise your privacy rights, contact us at [email protected]. Please include enough information for us to understand and verify your request.
